Lifexam← Voltar ao Lifexam

Versão 0.1

Lifexam — Terms & Conditions

Version: 1.0 (draft) · Effective date: [DATE]

Draft note for internal review — not for publication. Bracketed [...] items are placeholders awaiting confirmation (company details, DPO contact, the engineering confirmations noted in the drafting plan). This is the binding contract between you and Lifexam (our "Tier 1" agreement). It is written to be read; where a clause is deliberately precise for legal reasons, we have kept that precision rather than simplify it.

1. Who we are

Lifexam is a service operated by [Lifexam Ltd], a private company limited by shares registered in Ireland (company number [NUMBER], registered office [ADDRESS], VAT [NUMBER]).

In these Terms, "Lifexam", "we", "us" and "our" mean that company. "You" means the person who holds a Lifexam account.

You can reach us at [support contact]. For privacy and data-protection matters, including how to reach our Data Protection Officer, see our Privacy Policy.

Definitions used in these Terms:

2. What Lifexam is — and what it is not

Lifexam stores the medical documents you upload and produces a structured, searchable representation of them, so you can keep your records in one place, see your results over time, and share them with people you choose.

Lifexam is a document storage and data-extraction tool. It is not a medical device, not a diagnostic tool, and not a provider of medical advice. Lifexam does not interpret, diagnose, advise, or recommend treatment. The laboratories and clinicians who produced and validated your original results are the sole source of medical truth. This is the most important thing to understand about the Service, and it runs through the rest of these Terms (see in particular sections 7 and 11).

These Terms cover the Services however you access them. When we release native mobile apps, additional app-store rules will apply to those versions; the contract between you and us stays the same.

3. Eligibility and age

You must be 18 or older to hold a Lifexam account. You confirm that you are 18 or over when you sign up, and we make this requirement clear at that point. If you are under 18, you may not create an account.

Lifexam supports managed profiles: a single adult account holder can keep separate profiles for other people whose health records they are responsible for — for example, an adult relative they care for, or their own child. The person a profile is for does not log in; the account holder manages everything. Managed profiles are governed by section 6a.

We rely on your confirmation of age. We do not ask for identity documents to prove it, or to prove your authority over a managed profile — for a privacy-first health vault, collecting such documents would create more sensitive data than it protects.

4. Your account and security

You are responsible for your account and for keeping your access to it secure. Your account is identified by your email address; you may sign in using the methods we make available, which may include signing in through a third-party provider. Tell us promptly at [security contact] if you think someone else has accessed your account.

The version of these Terms published in the Service is the version that binds you.

5. Acceptable use

When you use Lifexam, you agree not to:

6. Your documents and data — the deal

Your Documents and Extracted Data are yours. We store them so that you can use them. In plain terms:

The legal basis for storing and processing your health data is your explicit consent, which we ask for before your first upload. You can withdraw it at any time. The full detail — what we store, why, for how long, and your rights — is in the Privacy Policy, and the practical mechanics of storage and deletion are in the Vault Policy.

Research and AI-model training are not included in this agreement. Your consent to use Lifexam does not allow us to use your data to train models or for research. If we ever offer that, we will ask you separately and explicitly, and you would be free to decline.

6a. Managed profiles (records you keep for someone else)

Lifexam lets you keep separate profiles for other people you are responsible for — for example, an adult you care for, or your child. Profiles are a way to keep different people's records separate within your account. The person a profile is for does not log in. You, the account holder, manage everything in it, and you are responsible for everything you put in it — just as you are for your own profile.

When you create a managed profile, you confirm that:

We rely on this confirmation. We do not ask for documents proving authority, and we cannot verify whose records you upload — so you are responsible for ensuring you have the right to manage each profile and to upload each Document. You agree to indemnify Lifexam against claims arising from a profile you were not authorised to create or manage, or data you were not entitled to upload (see section 11).

If someone disputes your authority. If a person who holds authority over an individual (for example, the other parent of a child, or the individual themselves) tells us they object to a profile being managed, we will review it and may suspend, restrict, or remove that profile or its content. We don't check uploads in advance, but we act when authority is contested. Contact [privacy contact].

Exercising the rights of a managed person. The data-protection rights over a managed profile's data (access, correction, deletion, and so on) are exercised through you, as the manager. A managed person — or anyone who becomes entitled to act for themselves — can also contact [privacy contact] directly about their data.

When a managed person can have their own account. We do not yet support moving a profile into its own separate account (for example, when a child reaches adulthood). We plan to add profile migration in future. Until then, if a managed person wants their own account or wants to take over their records, contact [privacy contact] and we will help.

A note on children. The rules on the age at which a person can consent to health-data processing differ between countries. Because a managed child does not log in and you — an adult with parental responsibility — are the person managing and consenting on their behalf, we rely on your authority rather than the child's own consent. This is the basis on which we make managed profiles for children available; the safeguards above (your confirmation, your responsibility, and the dispute route) are how we keep that basis sound.

7. How document processing works, and your responsibility to verify

When you upload a Document, Lifexam uses automated systems — including optical character recognition (OCR) and machine-learning models — to read it and extract structured information such as test names, values, units, reference ranges, dates and practitioner references. This process is automated.

We do not routinely access the content of your Documents. A person only opens the actual content of a Document in limited situations, described in the Privacy Policy and Vault Policy: when you ask us to (for example, to investigate why a Document did not process correctly), or in rare, logged quality checks. Such access is restricted, recorded, and never used to train models.

Accuracy and known limitations. Automated extraction is useful but not infallible. Errors are more likely when a Document contains handwriting, non-standard layouts, unusual fonts or low print quality, skewed or low-resolution scans, values in unusual formats, or mixed languages and institution-specific abbreviations. When errors occur, they most often affect individual values, units, decimal positions, or dates. Lifexam does not detect all such errors automatically.

The Extracted Data shown in your Vault is a convenience representation of your Document. It is not a substitute for the original. Your original Document, as you uploaded it, is always stored in your Vault and is the authoritative record. Where the Extracted Data and the original Document differ, the original Document is correct.

You are responsible for checking Extracted Data against your original Documents before relying on it for any purpose, including before sharing it with a healthcare professional. We provide a correction tool so you can flag and fix extraction errors — please use it. Corrections improve your own record and help us improve the Service. (Corrections are used to improve service quality. They are not used to train models under this agreement.)

8. Feedback

You may send us feedback, suggestions, survey responses, or ideas about Lifexam itself. By doing so, you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use, reproduce and act on that feedback for any purpose, including improving the Service, with no obligation to you and no compensation.

This licence is over your ideas and feedback, not over your health data. If a survey response happens to contain personal data, that data is still governed by the Privacy Policy and your rights under it are unaffected.

9. Reviews and ratings of facilities and professionals

Lifexam may let you write reviews and ratings of healthcare facilities and professionals. These are governed by our Content Guidelines, which form part of these Terms. In summary:

10. Intellectual property

Lifexam owns the Service — the software, design, and trademarks. We grant you a limited, personal right to use it under these Terms.

You keep ownership of your Documents and your Content. You grant us only the limited licences described in sections 8 and 9, and the permissions needed to store and process your data as described in the Privacy Policy.

11. Disclaimers and limitation of liability

Lifexam is not a medical device, a diagnostic tool, or a provider of personalised medical advice. Extracted Data is provided for organisation and reference only. It is not a clinical interpretation of your results. Lifexam does not flag, interpret, or draw conclusions from your health data. Any clinical interpretation is the responsibility of a qualified healthcare professional. Nothing in these Terms, in the Service, or in any Extracted Data is a recommendation, diagnosis, or opinion about your health.

To the fullest extent permitted by law, Lifexam is not liable for:

None of this affects rights you have under applicable consumer-protection law, including rights that cannot be excluded or limited by contract. We do not exclude or limit our liability where it would be unlawful to do so — including for death or personal injury caused by negligence, or for fraud.

12. Emergencies

Lifexam is not for medical emergencies. If you have a medical emergency, contact your local emergency services immediately (in the EU, call 112) or go to an emergency department. Do not rely on Lifexam in an urgent situation.

13. Suspension and termination

You can stop using Lifexam and close your account at any time. We may suspend or end your access if you materially breach these Terms or use the Service unlawfully.

When your account closes — whether you close it or we do — your Vault is deleted, including from backups within the period described in the Vault Policy.

14. Changes to these Terms

We may update these Terms. If a change is material, we will show you a clear in-app notice highlighting what has changed, before the change takes effect for you. A banner or email alone is not enough for material changes. The version published in the Service is always the version that binds you.

15. Governing law and your local rights

These Terms are governed by the laws of Ireland, and the Irish courts have jurisdiction.

If you are a consumer in another EU/EEA country, this does not take away the mandatory protections of your home country. You keep the consumer rights and the right to bring proceedings that the law of your country of residence guarantees, and nothing in these Terms overrides them.

16. Contact and complaints

End of Terms & Conditions (draft v1.0).