Lifexam — Content Guidelines
Version: 1.0 (draft) · Effective date: [DATE]
Draft note for internal review — not for publication. These Guidelines govern reviews and ratings of healthcare facilities and professionals. They form part of the Terms & Conditions and are kept separate so we can update the rules without reopening the whole contract. A separate open item (for Lester) is which Digital Services Act obligations apply to the reviews feature; the flagging-and-review mechanism below is the core of that compliance.
These Guidelines explain what you can share when you review a healthcare facility or professional on Lifexam, how we moderate reviews, and the rights you keep over what you write.
The basics
- Your review is your own opinion. It reflects your personal experience. Lifexam hosts reviews but is not part of the experience you're describing, and a review is not Lifexam's view.
- Be honest and first-hand. Write about an experience you actually had.
- Stay on topic. Reviews should be about the care experience — the facility, the professional, the service you received.
What's not allowed
Please don't post content that is:
- unlawful, fraudulent, or misleading;
- defamatory, abusive, hateful, harassing, or discriminatory;
- off-topic — unrelated to the actual care experience;
- someone else's private or health information — don't post details about other patients, or anyone other than yourself;
- infringing — text, images, or material you don't have the right to post;
- spam, advertising, or an attempt to manipulate ratings.
A note about your own health information
A review is a public space, unlike your private Vault. You don't need to share your own medical details to write a useful review, and we'd gently suggest you don't.
If you include your own health information by mistake, let us know — we'll treat it confidentially and remove it promptly. We don't want sensitive health details sitting in a public review any more than you do.
How we moderate
- We may review, label, or remove content that breaks these Guidelines.
- We use both automated tools (including AI) and human review. Automated tools run continuously, but they don't catch everything — which is why flagging (below) matters.
- We won't remove a review just because it's negative or someone disagrees with it. Honest criticism is allowed. We moderate against these Guidelines, not against unfavourable opinions.
Flagging content
Anyone can flag a review they think breaks these Guidelines — whether you're the person reviewed or another user. Use the flag control on the review, and we'll look into it. We treat reports even-handedly, whatever their source.
Please don't misuse flagging. Filing baseless reports to silence honest reviews, or posting reviews you know to be false, can lead to your content being removed and, for repeated or serious cases, your account being suspended.
Your control over your reviews
- You can edit or delete your own reviews at any time.
- When you post a review, you give us a worldwide, royalty-free licence to use, show, reproduce, and share it — including in our own promotional materials — for as long as you keep it posted.
- If you delete or withdraw a review, that takes effect going forward. From the moment we process it, we stop showing the review on Lifexam and won't use it in anything new. We can't, though, undo things already made or shared while it was live — for example, if a quote had already gone into a printed leaflet or a campaign that was already published, deleting the review doesn't pull those back.
- This applies to your review as an opinion. If you accidentally included your own health information, that's handled under the "health information in a review" note above — we'll remove and delete it, and the licence doesn't change that.
In short: while a review is up, we can use it freely, including to promote Lifexam; once you take it down, we stop using it from then on. We're not claiming a permanent right to keep using something you've removed — but we also can't reach into things already printed or published.
End of Content Guidelines (draft v1.0).